George Fisher Delivery & Returns Information

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Please allow 1-5 working days for standard delivery. UK holidays are not included as working days. If we are temporarily out of stock of an item we will notify you immediately and give you as much information regarding delivery dates as we can. We reserve the right to supply products directly from our suppliers.

Items will usually be delivered within normal working hours (ie. 8.30am – 5.30pm) and may require a signature. Therefore the address given should accommodate this; you can for example have items delivered to your place of work. If there is no one there to receive your parcel at the delivery address, items that are too large for a letterbox will either be held at the local Royal Mail sorting office and a card left informing you of this, or if sent by courier they will try again the following day.

Deliveries to Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and BFPO.

For deliveries to these areas we may have to charge a higher rate, which is often dependent on the size & weight of the item.

Don't worry if you forget to tick the box for additional postage when placing your order. We will contact you before shipping, if necessary.
For more information please call customer services on 017687 71801, send us an email or simply enter a note when placing your order.

International Orders and Post Office Boxes

We regret that we are unable to offer an international delivery service at this time, and we cannot deliver to P.O. Box numbers.

Delivery Addresses

When you place your order you have the option of specifying an alternative delivery address if this would be more convenient for you (for example, your place of work.) In many cases we will require a signature on delivery, so the delivery address given should accommodate delivery between 8.30am and 5.30pm. Unfortunately (because of the risk of fraud) you can no longer leave a note on your door for the delivery driver with details of an alternative delivery point - e.g. - a neighbour, local shop, etc. This information must be supplied to us, for us to instruct the couriers. Please enter this information in the Delivery Notes section when placing your order - thanks.

Where’s my Order?

If you are concerned about the progress of an order and would like an update, please e-mail: customerservice@georgefisher.co.uk with your order number and we will get back to you as soon as we can with details.

Alternatively you can call 017687 71801

Returning Items

When returning items to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in the post, therefore we would always recommend using recorded or special delivery or alternatively a courier, so that you are covered in the event of a missing parcel.

Goods should be returned to:

Customer Services
George Fisher Ltd
2 Borrowdale Road
Keswick
Cumbria
CA12 5DA

Please note that for hygiene reasons we do not accept returns/exchanges on underwear unless they are un-opened in their original packaging or they are faulty. Please therefore check sizing requirements very carefully before purchase of underwear!

Damaged Goods

If an item is damaged on delivery to you, you should not sign for the item and thecourier will return it to us.
If you have signed for an item and then later realise that it has been damaged, you should return the item according to the guidelines laid out below. Items should be securely packaged and any damage should be clearly indicated.
George Fisher Ltd will refund any delivery costs, along with the costs of the damaged goods for items which are not being replaced.
Any replacement items will be sent at no extra charge.

Faulty Goods

If you are concerned that a product we have supplied may be faulty (not fit for purpose) and wish to return it to us for assessment please follow the guidelines below:

Any goods returned for assessment should be in a clean and dry condition, if this is not possible soiled goods may be subject to delays in processing for cleaning.
Goods should be accompanied by your name and contact details, the order number and the date of purchase. This will allow us to refund you correctly.
Full details of the perceived fault should be given in a brief letter and the goods returned to the George Fisher Ltd address.
Please note that an investigation into perceived faulty goods may take time to complete, however we will endeavour to process all investiagtions to a reasonable timescale.
If the goods are found to have a fault George Fisher Ltd will repair, replace or refund the goods (at the sole discretion of George Fisher Ltd).
If the goods are found to not be faulty, the goods will be returned to you. George Fisher Ltd, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

Incorrect items ordered

If you have ordered the wrong item, you can return it to us at George Fisher Ltd.
Please enclose a letter including you name, contact details, order number and the date of purchase.
Amounts to be refunded will take account of the rights of cancellation and the sale of goods act, the customer is liable for the cost of returning goods to us except by prior arrangement with George Fisher Ltd.
If you would like a replacement item to be sent to you, you may be charged again for delivery.

Incorrect items sent

If we have sent you an incorrect item, please return it to us using a returns form.
George Fisher Ltd will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

Replacement items

If you have been sent a damaged or incorrect item, we will send you a replacement item of the same value at no extra cost.
If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the delivery charges.