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Delivery and Returns

We are pleased to offer FREE delivery on orders of £100 and over to most UK mainland addresses.

(Below that order value it's currently a very reasonable £3.99 charge for almost all items).

The majority of orders are delivered using DPD Local Courier services, occasianaly we will use Royal Mail signed for services depending on the value of your order. We aim to despatch orders within 3 working days and delivery is usually next working day after despatch, for locations in the Highlands and Islands please allow an extra day or two for delivery.

We are currently unable to offer an international order/delivery service.

 

Click and Collect Orders

Click and collect orders are generally ready to collect within 2 working days of ordering, please be aware that on occasion we may have to source stock from our warehouse or another store so orders can take up to 7 days to arrive. We will contact you by email once your order is in store and ready for collection.

Delivery Addresses

Items will usually be delivered within normal working hours (i.e. - Mon - Fri, 8.30 am to 5.30 pm) and may require a signature, depending on their value, etc. Please think about this when ordering and remember that you can also have items delivered to a friend or relative or to your place of work, for example.

 

Where’s my Order?

To ask about the progress of your order please refresh the link in your despatch confirmation email, email online@georgefisher.co.uk or call Customer Services on 017687 71801 (Mon - Fri, 9 am to 5.30 pm).

International Orders and Post Office Boxes

We regret that we are unable to offer an international order/delivery service currently. Please note that we cannot deliver to P.O. Box numbers.

Returns

We recommend sending all returns using a tracked delivery method. Please be aware that returns can take up to 14 working days to process and we thank you for your patience at this time.

Please refer to our Terms & Conditions for details of your order cancellation rights. When returning items to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in the post. Please include our returns form or a covering note to say why you are returning each item. We would always recommend using a Signed-for or Special Delivery service or a courier, so that you are covered in the event of a missing parcel.

  • Please note that, for hygiene reasons, we do not accept returns or exchanges of underwear unless items are unopened in their original packaging, or faulty.
  • Please check sizing requirements very carefully before purchasing underwear!
  • Please also note that the 'Comfort Fit Guarantee' provided by our Boot Room fitting service does not extend to footwear bought by mail order or online.

Goods should be returned to:

George Fisher Returns
Graham Tiso LTD
41 Commercial Street
Edinburgh
EH6 6JD

Damaged Goods

If an item is damaged on delivery to you, you should not sign for or accept the item and the courier will return it to us. If you have signed for an item and then later realise that it has been damaged, you should return the item according to the guidelines laid out below. Items should be packaged securely before sending and any damage should be indicated clearly. George Fisher will refund any delivery costs, along with the cost of damaged goods, for items which are not being replaced. We will send replacement items to you at no extra charge.

Faulty Goods

If you are concerned that a product we have supplied may be faulty (not fit for purpose) and wish to return it to us for assessment please follow the guidelines below:

  • Any goods returned for assessment should be in a clean and dry condition. If this is not possible soiled goods may be subject to delays in processing for cleaning.
  • Please include your name and contact details, the order number and the date of purchase. This will allow us to refund you correctly.
  • Full details of the perceived fault should be given in a brief letter and the goods returned to the George Fisher address.
  • Please note that an investigation into perceived faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
  • If the goods are found to have a fault George Fisher will repair, replace or refund the goods (at the sole discretion of George Fisher).
  • If the goods are found to not be faulty, the goods will be returned to you. George Fisher, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

Incorrect items ordered

If you have ordered the wrong item or incorrect size, you can return it to us at George Fisher. Please enclose a letter including your name, contact details, order number and the date of purchase. The amount of your refund will take account of the rights of cancellation and the Sale of Goods Act. You are liable for the cost of returning goods to us, except by prior arrangement with George Fisher. If you would like a replacement item to be sent to you, you may be charged again for delivery.

Incorrect items sent

If we have sent you an incorrect item, please return it to us and enclose (or scan and email to us) the receipt for your postage costs. George Fisher will refund reasonable postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

Replacement items

If you have been sent a damaged or incorrect item, we will send you a replacement item of the same value at no extra cost. If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the delivery charges.