Delivery and Returns

To ask about the progress of your order please refresh the link in your despatch confirmation email, email online@georgefisher.co.uk or call Customer Services on 0131 561 2000 (Mon - Fri, 10 am to 5 pm).

International Orders and Post Office Boxes

We regret that we cannot currently offer an international order/delivery service. Please note that we cannot deliver to P.O. Box numbers or mail forwarding services.

If you buy from us online, you have 60 days from the point of receipt (not of ordering) to return full RRP goods to us at the address below. We will offer a refund or exchange providing the terms are correctly met (labels attached, product unused, documentation included). Please ensure that you include a completed returns form from the back of your invoice or downloadable here or a covering note to say why you are returning each item.

All SALE and CLEARANCE products are subject to a 28-day Refund & Exchange Policy, as long as they are returned in an unused and re-sellable condition (complete with all packaging and manufacturers labels) and only if accompanied by a valid till receipt or alternative proof of purchase.

All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. If you've paid using a credit/debit card, a refund/exchange will be processed using the original method of payment.

We recommend sending all returns using a tracked delivery method. Please be aware that returns can take up to 14 working days to process and we thank you for your patience. When returning items to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in the post. We would always recommend using a Signed-for or Special Delivery service or a courier, so that you are covered in the event of a missing parcel.

• Please note that, for hygiene reasons, we do not accept returns or exchanges of underwear unless items are unopened in their original packaging or faulty.
• Please check sizing requirements very carefully before purchasing underwear!
• Please also note that the 'Comfort Fit Guarantee' provided by our Boot Room fitting service does not extend to footwear bought by mail order or online.

After buying full RRP item(s) from us, you have 60 days from the point of purchase to return them to any George Fisher, Tiso or Alpine Bikes store for a full refund. Items must be returned in an unused and re-sellable condition (complete with all packaging and manufacturers' labels). A refund will only be issued if accompanied by a valid till receipt or alternative proof of purchase. Any refund provided will be made using the same method of payment used in the original purchase and will be for the value of the returned item shown on the till receipt.

George Fisher will also exchange any full RRP item purchased as long as it is returned within 60 days of purchase and in an unused and in re-sellable condition including all packaging and manufacturers' labels with a valid till receipt.

All SALE and CLEARANCE products are subject to a 14-day Refund & Exchange Policy, as long as they are returned in an unused and re-sellable condition (complete with all packaging and manufacturers labels) and only if accompanied by a valid till receipt or alternative proof of purchase.

If an item is damaged on delivery to you, you should not sign for or accept the item and the courier will return it to us. If you have signed for an item and then later realise that it has been damaged, you should return the item according to the guidelines laid out below. Items should be packaged securely before sending and any damage should be indicated clearly. George Fisher will refund any delivery costs, along with the cost of damaged goods, for items which are not being replaced. We will send replacement items to you at no extra charge.

If you are concerned that a product we have supplied may be faulty (not fit for purpose) and wish to return it to us for assessment please follow the guidelines below:

• Any goods returned for assessment should be in a clean and dry condition. If this is not possible soiled goods may be subject to delays in processing for cleaning.
• Please include your name and contact details, the order number and the date of purchase. This will allow us to refund you correctly.
• Full details of the perceived fault should be given in a brief letter and the goods returned to the George Fisher address.
• Please note that an investigation into perceived faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
• If the goods are found to have a fault George Fisher will repair, replace or refund the goods (at the sole discretion of George Fisher).
• If the goods are found to not be faulty, the goods will be returned to you. George Fisher, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

If you have ordered the wrong item or incorrect size, you can return it to us at George Fisher. Please enclose a letter including your name, contact details, order number and the date of purchase. The amount of your refund will take account of the rights of cancellation and the Sale of Goods Act. You are liable for the cost of returning goods to us, except by prior arrangement with George Fisher. If you would like a replacement item to be sent to you, you may be charged again for delivery.

If we have sent you an incorrect item, please return it to us and enclose (or scan and email to us) the receipt for your postage costs. George Fisher will refund reasonable postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

If you have been sent a damaged or incorrect item, we will send you a replacement item of the same value at no extra cost. If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the delivery charges.